RETURN AND REFUND POLICY
Last Updated: 06-03-2025
At GetSparkedUp, customer satisfaction is our priority. That’s why we have a Return and Refund Policy in place to ensure a smooth process if you are not fully satisfied with your purchase. Our Return and Refund Policy is designed to make returns and refunds simple, transparent, and customer-friendly. We believe that a fair Return and Refund Policy helps build trust and ensures a hassle-free experience for our customers.
Returns & Our Return and Refund Policy
If you wish to return an item, our Return and Refund Policy allows you to do so within 30 days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as when it was received. Our Return and Refund Policy ensures that all eligible returns are processed efficiently and fairly.
Items That Cannot Be Returned Under Our Return and Refund Policy
Certain items are non-returnable due to their nature. These include:
- Perishable goods, such as food or flowers, as outlined in our Return and Refund Policy.
- Personal care items, including skincare and hygiene products, which are excluded from our Return and Refund Policy.
- Custom or personalized items made specifically for you that do not qualify for our Return and Refund Policy.
- Digital downloads or software that cannot be resold, in accordance with our Return and Refund Policy.
- Gift cards, which hold no refundable value under our Return and Refund Policy.
If your item arrives damaged or defective, please contact us within 7 days of receiving it at return@getsparkedup.store for assistance. Our Return and Refund Policy covers damaged or defective items to ensure a hassle-free resolution.
Return Process & Return and Refund Policy Guidelines
To initiate a return, follow these steps under our Return and Refund Policy:
- Contact Us: Email return@getsparkedup.store with your order number and reason for return, as per our Return and Refund Policy.
- Approval & Authorization: Once approved, we will provide a Return Merchandise Authorization (RMA) number along with return instructions under our Return and Refund Policy.
- Shipping the Item: Customers are responsible for return shipping costs, unless the return is due to an error on our part. Our Return and Refund Policy ensures that all approved returns are handled fairly.
Refunds Under Our Return and Refund Policy
Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used at checkout. Please note that original shipping costs are non-refundable unless the return is a result of our mistake. Our Return and Refund Policy guarantees that refunds are processed promptly and fairly.
For any additional inquiries about our Return and Refund Policy, please contact us at info@getsparkedup.store. We are always happy to assist you with any concerns regarding returns, exchanges, or refunds, in accordance with our Return and Refund Policy.